Good to know
Questions,answered with care.
Simple answers about ordering, delivery and returns. Can't find what you're looking for? A real person will always get back to you.
How do I place an order?
Choose your piece, select any options such as length or size, and tap Add to basket. When you're ready, open your basket and select Check out. You'll receive an email confirmation as soon as your order is placed.
Which payment methods do you accept?
You can pay securely with major debit and credit cards. Depending on your device, you'll also see options such as Apple Pay, Google Pay or PayPal at checkout. Prices are in pounds sterling and include VAT.
Can I change or cancel my order?
Please get in touch as soon as possible and we'll do our best to help before your order is dispatched. Once it's on its way we can't change it, but you can still send it back under our 30-day returns policy.
You also have the legal right to cancel within 14 days of receiving your order.
Do you offer discounts?
Join our email list at the bottom of any page to be first to hear about new pieces and offers. Our biggest event of the year is Black Friday: 20% off everything from Friday 27 to Monday 30 November, taken off automatically at checkout.
How long does shipping take?
We'll email you as soon as your order is dispatched, with a tracking link so you can follow it all the way to your door. Delivery options and estimated times are shown at checkout before you pay.
During busy times such as Black Friday and Christmas, please allow a little extra time.
How much does shipping cost?
UK delivery is free on orders over £35. For smaller orders, the delivery cost is shown at checkout before you pay.
How can I track my order?
As soon as your order is dispatched, we'll email you a tracking link. You can also check your order status at any time by signing in to your account.
Do you ship internationally?
At the moment we deliver to UK addresses only. We hope to offer delivery to more countries soon, so join our email list to hear first.
What is your return policy?
You can return unworn pieces in their original condition within 30 days of delivery for a full refund.
For hygiene reasons, pierced earrings can't be returned once opened, unless they're faulty. This doesn't affect your statutory rights.
How do I start a return?
Contact us with your order number and the pieces you'd like to return, and we'll send you everything you need. Please pack items securely, ideally in their original gift box.
Can I exchange an item?
Yes. The quickest way is to return the original piece for a refund and place a new order for the one you'd like, so you're not left waiting.
When will I receive my refund?
Once your return arrives and has been checked, we'll refund your original payment method within 14 days. Your bank may take a few extra working days to show it.