Shipping policy

Last updated: 8 November 2026

Thank you for shopping with Maison Aurelle. Here's how delivery works.

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Delivery options and costs

Free UK delivery on orders of £35 or more
Standard UK delivery: £2.95 on orders under £35
Express UK delivery: £4.95

All prices include VAT. The delivery options and estimated delivery times for your order are shown at checkout before you pay.

Processing your order

We aim to process orders within 1–2 working days (Monday to Friday, excluding bank holidays). Orders placed at weekends or on bank holidays are processed on the next working day. Delivery times are estimates and start once your order has been dispatched.

Busy periods

During busy times such as Black Friday and Christmas, processing and delivery can take a little longer. We'll always do our best to get your order to you as quickly as possible.

Tracking your order

As soon as your order is dispatched, we'll email you a tracking link. Tracking information can take a little while to update.

Check your address

Please make sure your delivery address is correct at checkout. If you spot a mistake, contact us as soon as possible and we'll try to update it before your order is dispatched.

Lost, late or damaged parcels

Your order is our responsibility until it's delivered. If your parcel hasn't arrived within the estimated time, or arrives damaged, contact us and we'll sort it out with a replacement or a refund.

Changing or cancelling an order

Contact us as soon as possible and we'll do our best to help before your order is dispatched. You can also cancel within 14 days of receiving your order; see our refund policy.